SMS POINT is a WhatsApp Business messaging platform designed to help businesses communicate with customers through WhatsApp. It provides tools for messaging, campaigns, customer communication, automation and API integration.

SMS POINT can be used by schools, businesses, retailers, service providers, organizations, sales teams and other businesses that need structured WhatsApp customer communication.

WhatsApp Business messaging requires a WhatsApp Business setup. The exact setup depends on the WhatsApp integration method used by your account.

Depending on your WhatsApp setup, you can send text messages and supported media such as images, documents, audio and video.

Yes. SMS POINT can provide campaign and bulk messaging functionality for businesses that need to communicate with multiple customers. Messaging must follow applicable WhatsApp policies and business requirements.

Yes. SMS POINT can be used for business notifications such as invoices, reminders, alerts and customer updates through WhatsApp.

Message templates are predefined business messages used for specific types of WhatsApp communication. Templates can include variables such as customer names, invoice numbers, dates and other dynamic information.

Yes. Templates can be designed with variables that are populated with customer-specific information when a message is sent.

Campaign functionality can be used to organize and send WhatsApp communications to selected customer groups.

Yes. SMS POINT can integrate with business software such as ERP, CRM, school management systems and other applications through APIs.

Yes. Your ERP or other business application can send WhatsApp messages through an API integration, depending on the configured WhatsApp infrastructure.

Yes. Incoming customer messages can be received through the configured WhatsApp integration and can be connected to your business workflow or customer communication system.

Yes. A WhatsApp communication platform can be used to organize customer conversations for different members of a sales, support or customer service team.

Yes. SMS POINT is designed around a web-based business messaging experience where customer communication can be managed from one place.

WhatsApp messaging can provide message status information such as sent, delivered and read, depending on the configured WhatsApp integration.

A single tick generally indicates that a message has been sent. Two ticks indicate delivery, while the read indicator can show when a message has been read, subject to WhatsApp's status behavior and user settings.

Yes. Businesses can automate selected notifications, customer communication and workflows using API integrations and configured automation.

Yes. SMS POINT can be integrated with existing business systems so that events such as orders, invoices, reminders or customer requests can trigger WhatsApp communication.

Yes. Customer contact information can be organized and used for business messaging, campaigns and customer communication.

Contact import functionality can be provided according to your account configuration and supported data format.

Yes. WhatsApp Business messaging is subject to WhatsApp's applicable policies, messaging rules, template requirements and other platform requirements.

Businesses should use customer communication responsibly and follow applicable WhatsApp requirements regarding customer consent, messaging and business communication.

Contact the SMS POINT team to discuss your WhatsApp Business messaging requirements, account setup and integration needs.

Yes. The SMS POINT team can discuss your technical requirements and help plan the integration between your business software and WhatsApp messaging.

You can contact the SMS POINT team through the Contact section of our website to discuss your WhatsApp messaging requirements.